Returns, Exchanges and Cancellation.

We would be bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 14 days of receipt for most items in new condition.

 

Return Policy

1. Get in touch with our customer service representative by sending us a ticket in your account. Indicate which item(s) you would like to return /exchange and the reason for your return. 

2. Your return status will show as "Confirmed" after we verified your request in 24 hours and you will be given a unique Case No.

3.Place the item(s) in the original packing and seal the parcel securely. Attach a piece of paper with your order number and unique case number inside the package.

4. Delivery the packages to our shop in Saudi Arabia, our colleague will handle it. Upload the tracking information of the returned package in the return process after you shipped it back.The customer will be responsible for the local freight charges.

5. Once we receive your packages, we will promptly process an exchange or issue a refund to your account in accordance to our return conditions. 

6.  The return address will be appeared on the final screen of the return process once your request for return been confirmed and also in your return confirmation email.

7. Please write the address clearly on your package before bringing it to the courier of your choice.

Return Conditions

1. You have 14 days to decide if an item is right for you, if not, you can certainly come to us within 14 days of receipt.

2. The following items cannot be returned or exchanged: swimsuits, accessories and lingerie.

3. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.

4. We do not accept returned items that were sent back by you directly without checking with us first.

Cancellation Policy

1. You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Return Policy will apply.

2. Modastars may cancel orders for any reason. Some common situations in which orders are cancelled may include: The item is out of stock and there are no plans of restocking it, pricing errors or credit card payment is declined by the issuing financial institution.