Help and FAQ

Account

Yes, you can cancel the account.
But your account is very safe here. Modastars is using a number of safety precautions to protect your personal information from unauthorized use. It is like keeping your PayPal and credit card information in a bank vault. so please keep the account so that you want to shop here again.

If you really want to cancel the account, please contact customer service. We will cancel the account for you.

Make sure you are using the same email address and password you registered with.

If all these have been done, you still can’t sign in, please contact Online Help. Please provide as much detail as you can about the issue including screen shots of any error message you get and what you’ve done so far to try to resolve it.

If you don’t remember your password, please click the "Forgot your password?" on the page where can sign in You'll be reminded to enter the email address and a new password will be emailed to your registered email address inbox.

Notes: when you register, please make sure that the email you used to register is valid and belongs to you. Otherwise, you may not receive the email we sent to you.

Obtain the password simply.

Every new sign up gets USD20 off and free gifts on their first order.

Start to use discount coupons from out weekly deals newsletters.

Receive the very latest deals and promotions

Participate in exciting activeities and giveaways.

Be able to check my order status and shipping information.

We love hearing what you have to say about the items you buy in our site. It helps other customers know more about our products, and gives you a chance to get the review stars.

You can log in "My orders" and write reviews for each of the items you bought. 

In order to assure your review is published, please follow these simple rules: Provide feedback that is accurate, truthful and based on your own experience. Refrain from using any inappropriate language. 

Notes:  Personal information should not be provided - phone numbers, addresses, or other identifiable information will be removed. Do not post advertisements, solicitations, or spam.

My wish list allows you to easily save products that you like, so that you can easily find them when you come back to shop in the future.

Click the "SAVE TO WISHLIST" button on a product page to "SAVE" an item and then click "My order" at the top of the page to view your favorite item.


Orders:

We make every effort to get it to you as soon as possible once the order is submitted successfully. Actual delivery may vary due to different shipping address, customs clearance time and some other force manure.

Delivery time=Processing time+Shipping time

Processing time

Usually we need 3-7 business days to prepare the items and there maybe some delay during our busy season

  1. Log in in your Modastars account or click on "My Orders" located at the top of the initial page.

    2. In "My Orders", you can view all your orders and current status of each ordered item.

    3. Click the button "View Details" to check more.

    4. For shipped order, please click "Track" to track your parcel.

    5. Please confirm delivery if you have well received your parcel so as to get Modastars stars rewards.

    6. Please give us a review if you love your items. After that, you can get more Modastars stars

At Modastars.com, ordering is easy and simple. Just follow the steps mentioned, and here are some instructions.

  1. First please log in.
  2. View the products and add the one you want to buy to your shopping cart. Don't forget to choose the size and color before you add.
  3. Click the shopping cart and confirm what you selected and update the quantity. If there are no problems, click "Continue to Checkout" to continue.
  4. Complete buyer information, shipping and payment option. Click "Continue Checkout" to make the payment.
  5. Once your payment has been processed, we will send an email confirming your order information. The order processing will begin when the due payment is received. The tracking number and tracking links will be sent to your registered email address once your order is shipped out.

About the paid order:
In processing: please login your account and submit a ticket, we will cancel the order for you as soon as possible.

Shipped : May you understand that we cannot cancel the order when it is in transit.
If you still want to cancel after it has arrived, please submit a ticket for returning, and we will supply you the returning address.

 

About the unpaid order:
Please follow the following steps to cancel the unpaid order by yourself.  
First, login your account.
Then, please check your "MY Orders".
Last, please click "Cancel Order", the unpaid order or expired order will be canceled.

Sorry for that, about item mark "sold out" in our site means this item wont come into stock for the moment.
If you find there is a few items left in the site, it may as our system does not update it in time.
But in another case, it means we will probably get it back in stock again.
Normal restocking time is one week, but there are exceptions. You may check back in one week later.

For your benefit, the well-prepared items will be delivered to you first, and the rest under processing will be dispatched later once they’re ready.

Yes, if your order is still in processing. Please contact us once it is in need. We will change the items, size or shipping address as your request.
However, if the order has been shipped out, we can't change any information about it. Hope you can understand. If the items or sizes do not fit you, 
please return to us for exchange after you receive the parcel.

Items prices are subject to change based on the price in effect the day you checkout. It's normal that the price will change as the sales promotion or stockage.
Sometimes, the price may be higher than what you paid to us, Sometimes it will get lower. however, we will not charge you if it gets higher. In the same way, we don't refund the price differences, either.

About billing address:
In our system, the billing address will be automatically generated to the same as shipping address. We cant change the billing address, actually you don’t need to change the billing address, because we will ship your parcel to the shipping address correctly. Billing address does not matter and won’t affect the order.

About shipping address:
If you order has been shipped out, we can not change the shipping address when the parcel in transit, and if you left the wrong shipping address in our site lead to the parcel cant reach you, please take responsibility for it by yourself. But we will try our best to help you. Hope you can understand.

If you order still in processing, you can contact us to change the shipping address, and you cant change the shipping address in paypal by yourself.
If you don't place an order in our site, you can login "My account' to click "address book" to update  the shipping address.


Delivery:

Standard shipping and express shipping are the most common shipping methods in our site. Apart from the cooperation with UPS, DHL, FedEx, Aramex, Toll ect., For your benefit, the shipping way is determined by your shipping address and specific situation.

Usually the parcel will be delivered to your shipping address which you left on our site, but your parcel may be delivered at your local post office or shipping company.

If there is no one to pick it up, you may contact them with your tracking NO to pick up the parcel as soon as possible. 
If you still can't find the parcel in the shipping company or post office, please login your Modastars account to submit tickets as soon as possible, and we will offer you an appropriate solution in your shoes.

Please contact the shipping company or post office with your tracking NO. to pick up the parcel as soon as possible.
But if you notice that your parcel is being returned to us, please login your Modastars account to submit tickets ASAP and we will offer you an appropriate solution in your shoes.

We're informed that the customers from Brazil have to provide their CPF number (personal use) or CNPJ number (company use), so that the invoice with those information will be helpful for shipment to go through customs smoothly.
Please provide us those numbers in advance if you would like to ship the order to Brazil, thank you for understanding.

Usually the parcel should be signed by yourself.
But your parcel may be delivered successfully at your local post office or shipping company if there is no one to pick it up. So the parcel may be signed by the employee in the post office or shipping company. you may contact them with your tracking NO to pick up the parcel as soon as possible. 
If you still cant find the parcel in the shipping company or post office, please login your Modastars account to submit ticket as soon as possible, and we will offer you an appropriate solution in your shoes.



Returns:

Unsatisfied with your purchase? Please do not worry for we will be in your shoes. 

The items can be returned in their original and unworn condition within 14 days from the delivered date. Once your returned item is received and accepted, your refund or new item will be processed shortly. 
Please keep the following in mind: the returned item will be reviewed by Quality Assurance department in Saudi Arabia and the items with the signs of being wore, altered, or damaged cannot be accepted for return.

Please also pay attention:
Tights, jewelry, swimwear, lingerie and accessories (except shoes) are not allowed to be returned or exchanged. Hope you can understand it!

  1. Items must be returned within 14 days of receipt.
  2. Please ensure the product is unused, complete and safely wrapped in its original packaging and that any security tags are still intact.
  3. Please leave a note about your order ID and return reason in the package.
  4. Once you have done the return please inform us about your return tracking number 
  5.  

The exchanged items will be arranged to be prepared in 1-3 business days as soon as we receive your returned parcel tracking information.

And once the exchanged items are ready, they will be arranged to be shipped to you ASAP.

We apologized for the inconvenience.
Sorry to hear that. Our items are subject to stringent inspection before shipping out. If the item was broken, wrong or missing in transit, we feel really sorry for that. Please contact us via a ticket as soon as possible upon your receipt and take some photos to show us about the exact problem.

After receiving your photos, we will find out a reasonable solution for you.

Usually the parcel should be signed by yourself.
But your parcel may be delivered successfully at your local post office or shipping company if there is no one to pick it up. So the parcel may be signed by the employee in the post office or shipping company. you may contact them with your tracking NO to pick up the parcel as soon as possible. 
If you still cant find the parcel in the shipping company or post office, please login your Modastars account to submit ticket as soon as possible, and we will offer you an appropriate solution in your shoes.


Payments:

We do accept currency of USD, EUR, GBP and etc. You can check price in your currency as picture shows: 

There are different ways you can choose to pay for orders :

*Paying by Cards:

Paying by credit or debit card is safe, easy and convenient.

*Paying with PayPal:

You can trace the status of your payment using your PayPal account. Payment does not require you to use your credit card online (you can transfer directly from your bank account). 
1. With PayPal, you can send payment quickly and securely on-line. 
2. Through PayPal, you can pay with credit card, debit card, or bank account balance. 
3. Once your order is submitted, you will be redirected to PayPal's site where you could make the payment. 
Modastars.com doesn't see your credit card number (it is safely encrypted through PayPal's server), which limits the risk of unauthorized use.

 

Pricing in Different Currencies

Pricing of products sold by Modastars is based upon figures calculated in US Dollar.

Prices displayed in other currencies are converted from US dollar according to the most up to date exchange rates. The price displayed on an individual product page, regardless of currency denomination is the current price you are liable to pay to us, excluding shipping fee.


Affiliate Program

Modastars online fashion store offers content providers, and others the opportunity to earn commissions by referring users to our website. You can earn up to 5% each time a user you referred completes a transaction.


*More details at:

Modastars Affiliate Program